Due to the changes the technological progress has brought, the classical role of postal and logistics services is changing as well. Customers increasingly use electronic media as a supplement to mail communication. At the same time, more efficient ways of data processing allow for a more effective and targeted use of postal products, e.g. in direct marketing.
The parcel and express industry profits from increasing shipment volumes, since companies tend to decrease their stock keeping. Thus, lower quantities are sent more often, and use express and parcel services rather than freight transportation. Additional demand for postal services arises from private customers who increasingly shop online.
Competition and the range of products offered in the postal and logistics services market are still mainly determined through a broad regulatory and legal framework. Under the header of "universal services", legislators and regulatory authorities protect customers’ interests in those postal markets in which no sustainable competition has developed yet.
Our professionals at WIK and WIK-Consult actively observe developments in the postal and logistics markets. They advise ministries, regulatory authorities, associations and companies on regulatory and strategic matters.