11th Königswinter Postal Seminar
Competition in Postal Services: A Return to Sender?
24 - 26 November 2008, Hirschburg, Königswinter, Germany
Monday, 24 November 2008
|18:30||Reception at Hirschburg|
Marc Furrer, Head of PostReg and President of ComCom, Switzerland
Tuesday, 25 November 2008
|Session 1: Customer Expectations|
Chair: Karl-Heinz Neumann, General Manager and Director, WIK
VAT exemptions, competition and the customer. Who benefits?
Meeting customer expectations in a liberalised postal market
Case study: debitel's experience with purchasing and quality management in a liberalised postal market
Postal demand structure and customer needs in Japan
|Session 2: Competition & Postal Reform|
Chair: Joëlle Toledano, Member of the Executive Board, ARCEP, France
Privatisation and liberalisation of the Posts: Can this industry still be saved?
Transformation of the retail network: Deutsche Post's face to the customer
Hermes Parcel Shops: Success through customer service at the point of sale
15 years of experience: Towards higher efficiency in Sweden
The German mail market: Update on competition after full liberalisation
|19:30||Reception at Hirschburg|
Wednesday, 26 November 2008
Session 3: Policy Challenges
Legal aspects of a VAT exemption in a liberalised market
Public procurement of universal services: Practical considerations
Change of address: What are the issues?
Change of address: An online case study from Ireland
|Session 4: Regulation|
Chair: Alex Dieke, Head of Department, WIK
Controversial issues in cost allocation: Outdoor delivery and mail priorities
Royal Mail's experience with downstream access
Postcomm’s vision on the UK postal market
|15:40||Coffee / Seminar ends|