Programme and Presentations
11th Königswinter Postal Seminar
Competition in Postal Services: A Return to Sender?
24 - 26 November 2008, Hirschburg, Königswinter, Germany
Monday, 24 November 2008
18:30 | Reception at Hirschburg | |
19:30 | Dinner speech Marc Furrer, Head of PostReg and President of ComCom, Switzerland | |
20:00 | Dinner |
Tuesday, 25 November 2008
09:00 | Introduction | |
Session 1: Customer Expectations Chair: Karl-Heinz Neumann, General Manager and Director, WIK | ||
09:10 | VAT exemptions, competition and the customer. Who benefits? | |
09:50 | Meeting customer expectations in a liberalised postal market | |
10:30 | Coffee Break | |
11:00 | Case study: debitel's experience with purchasing and quality management in a liberalised postal market | |
11:40 | Postal demand structure and customer needs in Japan | |
12:20 | Lunch | |
Session 2: Competition & Postal Reform Chair: Joëlle Toledano, Member of the Executive Board, ARCEP, France | ||
14:00 | Privatisation and liberalisation of the Posts: Can this industry still be saved? | |
14:40 | Transformation of the retail network: Deutsche Post's face to the customer | |
15:10 | Hermes Parcel Shops: Success through customer service at the point of sale | |
15:40 | Coffee Break | |
16:10 | 15 years of experience: Towards higher efficiency in Sweden | |
16:50 | The German mail market: Update on competition after full liberalisation | |
19:30 | Reception at Hirschburg | |
20:00 | Dinner |
Wednesday, 26 November 2008
Session 3: Policy Challenges | ||
09:00 | Legal aspects of a VAT exemption in a liberalised market | |
09:40 | Public procurement of universal services: Practical considerations | |
10:20 | Coffee Break | |
10:50 | Change of address: What are the issues? | |
11:25 | Change of address: An online case study from Ireland | |
12:00 | Lunch | |
Session 4: Regulation Chair: Alex Dieke, Head of Department, WIK | ||
13:30 | Controversial issues in cost allocation: Outdoor delivery and mail priorities | |
14:10 | Royal Mail's experience with downstream access | |
14:50 | Postcomm’s vision on the UK postal market | |
15:30 | Concluding remarks | |
15:40 | Coffee / Seminar ends |