Smartphones and affordable mobile data plans have enabled Online Communications Services (OCS) and Online Interpersonal Communications Services (OICS) to live side by side with traditional Electronic Communications Services (ECS). Today’s popular OICS such as WhatsApp and WeChat are commonly used as applications on smartphones. UK regulator Ofcom has recently published its report. WIK-Consult had supported this Ofcom publication with extensive research on the OCS/OICS landscape in the UK and globally.
The study is available for download.