Back in 2010, Siri, Apple’s voice assistant, was the first of today’s popular systems to be introduced. Amazon and Microsoft followed in 2014 with Alexa and Cortana respectively. In 2016, Google introduced Google Assistant. Samsung’s Bixby is the most recent major voice assistant and was introduced in 2017. Due to short product cycles and regular software updates, the five companies can draw on an enormous number of consumer devices that feature the respective voice assistants.
But how many consumers in Germany have got a voice assistant at home? How many actually make use of it? And what are the prevalent usage patterns? All these questions are addressed in the present research brief. To this end, we conducted a survey of 3,184 consumers in Germany and 20 semi-structured interviews with individual consumers.
The study is available for download.