This brief study presents the findings of a recent online survey conducted by WIK on DSA-relevant user experiences in Germany. The data is based on information provided by 3,252 respondents aged between 16 and 90. The focus is on dealing with illegal and potentially harmful online content, as well as the use and perception of key settings that shape the use of digital services. The present study aims to gain empirical insights into the experiences and subjective assessments of consumers in the context of the objectives of the Digital Services Act (DSA).
The respondents present a varied picture regarding their knowledge and use of settings options. A number of users are not aware of certain options, while others, being well-informed, actively use the available settings as a matter of principle. It is standard practice to use settings to control advertising and content. Options for limiting usage time are less important. In many cases, configuration processes are terminated prematurely if potentially far-reaching consequences are to be expected.
It is evident that only a small proportion of illegal and harmful online content is reported, despite the fact that it poses a significant threat. The initial reporting process is generally considered to be straightforward. However, the subsequent process is often viewed negatively, which acts as a barrier to active engagement. Assessments of this nature are also carried out in cases where users' own content is classified as problematic.
The results indicate that consumers utilise digital services deliberately, yet encounter challenges with settings and reporting procedures. The study provides important empirical evidence on the perception of key DSA regulations from the user's perspective.
