Demand-oriented postal and parcel delivery services are an important factor for the dynamic development of cross-border e-commerce in Europe. In this comprehensive study, WIK-Consult explores developments and trends in supply of and demand for delivery solutions in the context of cross-border e-commerce. In addition to detailed analyses of market developments and future trends, the study presents the results of an EU-wide consumer survey on the topic. It discusses current issues around UPU terminal dues, customs and import VAT on e-commerce imports to the EU (notably from Asia) as well as employment and sustainability aspects related to delivery services.
The study is available for download. Two appendices present country fact sheets for 30 EU/EEA Member States, and detailed results of the consumer survey.